Solihull Home Care Limited offers a service based on integrity, trust and transparency. We are registered with the Care Quality Commission (CQC) who is the independent regulator of health and social care in England. The role of the CQC is to ensure that high standards of quality care are being provided for everyone in receipt of care service. Solihull Home Care Limited is monitored and inspected by CQC to ensure that we are meeting their essential standards of quality and safety.
This is how we ensure we meet and exceed those standards:
When recruiting new staff we look for qualities like kindness, patience and empathy. We explore the reason why someone has applied to work for us and the reason needs to be in line with what our model is when it comes to providing person centred support to our service users. All applicants
- Have a current Disclosure and Barring Service (DBS) check
- A minimum of 2 references
- Complete our extensive 12 week induction period
- Shadow experienced care workers
- Receive ongoing training throughout their careers in order to continually develop their professional skills
Continual training and development of our staff is of utmost importance, not only for the safety and wellbeing of our service users, but also for our staff to have a sense of pride in their important role and a sense of achievement. We believe that happy, well trained and informed staff makes for happy customers receiving the high quality care we set out to provide.
All staff attend initial training in core mandatory subjects like:
- Skills for Care Common Induction Standards
- Health and Safety
- Moving and Handling
- Safe Handling and Administration of Medication
- Infection Control
- Food Safety
- First Aid Awareness
All staff also complete additional training in:
- Dignity and Respect
Specialist Training in:
- End o f Life & Palliative Care
- Cancer Awareness
- Stroke Awareness
- Parkinson’s Disease
- Motor Neurons Disease
In addition, we are able to source and provide bespoke training based on actual needs of our service users.
All training is reviewed and updated annually and after successful completing of their probationary period staff are signed up to complete their QCF Diploma in Health and Social Care, which is a nationally recognised vocational qualification.
Quality Monitoring and Reviews
Along with Recruitment and Training we have comprehensive internal quality assurance systems, which are continually reviewed and monitored. We undertake rigorous compliance reviews to ensure we continue to deliver high standards of care and support.
These include, monthly staff supervisions, observations and spot checks. All staff attend an annual review meeting with their manager, in order to discuss their role and to receive feedback. During this review targets and objectives are set for the following year. This ensures that our care staff are continuously developing and improving their skills whilst continuing to deliver an excellent standard of care.
All our customers receive a file containing our service user guide and statement of purpose, when their care package commences. This sets out what you can expect from us. It also gives detailed information on our complaints procedure and who you can contact and how. This will be thoroughly explained to you by the manager when she delivers the file to you and is available in other formats if you require them.
All our service user support plans are reviewed every 6 months as a minimum and more regularly if there are changes which need to be implemented. Our Care Workers are only able to deliver what is recorded on your support plans as this has been discussed and agreed with you before care commenced. Our support plans record customer preferences as well as being risk assessed in order to ensure the safety and well being of our service users at all times. For this reason it is of utmost importance that your agreed support plan is a working document and is updated regularly to reflect your current requirements and not just a paper exercise.
Solihull Home Care Limited, regularly seeks feedback from our customers in order to find out what we are doing well and where we need to improve. This may take the form of a relaxed conversation during a face to face support plan reviews or a telephone questionnaire. Annually we send out a satisfaction survey to ensure we continue to provide the support you would expect from us.